FRM has a few self-help videos which are able to simply resolve most technical support issues.

For Browser issues see: https://www.frm-inc.com/compatibility-view-settings/

For a Portal Overview see: https://www.frm-inc.com/portal-overview/

For Entering a New Case see: https://www.frm-inc.com/enter-a-new-case/

You may also email security@frm-inc.com for additional help.