How do I place an Order on the Portal?
Log into the Portal at https://frmclientportal.com and use the following video as a tutorial.
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Is an overview available on using the Portal?
How do I configure Compatibility View settings on Internet Explorer?
The Portal works with Microsoft Edge without any setting changes. For Internet Explorer, please view the video below for setting changes which do not require the intervention of your IT Department.
What browsers do you support?
FRM currently supports Internet Explorer and Edge browsers. All windows based operating systems have Internet Explorer installed by default and the browser cannot be uninstalled.
Who do I contact on questions about Reports?
Please contact the consultant assigned to your Subscriber Account found on page 2 of all Reports, or the Analyst who authored the written report also on page 2. FRM’s email addresses are formatted: [firstname].[lastname]@frm-inc.com.
What is your data retention policy?
Report data and Subject data are set to purge by a default period of approximately five (5) years from the date of Report completion. Electronic systems such as messaging systems, file servers, and database servers are configured to purge data Continue reading
How do you ensure the legally compliant processing of Reports?
FRM undertakes a number of steps to ensure it is legally compliant in processing Reports, including obtaining written representations from the Subscriber that is requesting Reports from FRM on a lawful basis and has obtained the consent of the Subject, Continue reading
How much do Reports cost?
Report pricing depends on scope of work, complexity of subjects, and location where research will be performed. Please contact FRM for additional details.
What information is needed to place an Order?
Different information is required depending on the type of order being placed. Please contact FRM for additional details.
How long do Reports take to complete?
Standard timeline reports in the United States are timed generally for 7 to 12 business days depending on the complexity of scope of work. Rush reports are processed in shorter time frames on a “Best Efforts Basis”. Reports outside of Continue reading